Repeat service businesses
Turn one-off pool cleans into regular customers
For pool servicing and maintenance businesses. In 21 days we contact your past customers, handle the replies and book services, cleans and equipment checks.
A one-off clean, and then silence.
Example conversation
Past Customer Win-Back Sprint — $1,200
For 21 days we message your own past customers by SMS and email, handle the replies and report every job booked. Nothing to install. No new website. You approve the list and every message before anything is sent.
If you move to the full system within 30 days, your $1,200 comes off the price.
The leak
Where the jobs go missing
Customers drop off after one season and nobody asks them back.
A green-pool clean was a one-off job. It could have been a regular service.
Summer arrives and you can't answer every call.
Old pumps and chlorinators are due for replacement, and nobody mentions it.
Win-back campaigns
The campaigns we run for pool care
Pre-summer pool opening
Past customers offered a service before the season.
Lapsed regulars
Customers who stopped their regular service.
One-off to regular
Customers who had a one-off clean, offered a regular plan.
Equipment check
Customers with older equipment offered an inspection and quote.
Beyond the sprint
What else the full system adds
- A website refresh if yours looks out of date, built to make rebooking easy.
- Missed-call text-back and after-hours answering.
- Regular-service reminders and rebooking.
- Equipment quote follow-up.
- A monthly report of every job booked.
The maths
Example
500 past customers. If 4% book a service at $150, that's 20 jobs.
If 5 become regular customers at $120 a month, that's about $7,200 a year in recurring income from one campaign.
Example only. Results depend on your list, your area and the season.
See a business like yours, step by stepFull system guarantee
Every after-hours enquiry gets answered. Every quote gets followed up.
If we miss one, that month is free.
This is a promise about what we do, because what we do is the part we fully control.
What we need from you
We're upfront about this because it's what makes the system work:
- Your past customer list
- A reply to booked leads within 24 hours
- Fifteen minutes with us each week for the first 90 days
Questions worth asking
What does Nova Helix do for pool service businesses?
We run a 21-day Win-Back Sprint that messages your own past customers by SMS and email, handles the replies and reports every job booked. It is built for Australian pool servicing and maintenance businesses. The full system then adds missed-call text-back, reminders and a monthly report.
How much does it cost?
The free Leak Check costs nothing. The Past Customer Win-Back Sprint is $1,200 for 21 days, and it comes off the full system if you move up within 30 days. The full system is priced for your trade and your area. We talk you through it after the Leak Check.
Is it legal to message our old customers?
Yes, when done properly: your own past customers only, your business named, easy opt-out, and you approve everything.
Do you give pool advice?
No. We book the jobs. Water and safety advice stays with your team.
We're a small business. Is it worth it?
If you have at least 300 past customers, usually yes.
Also built for repeat service businesses
Past Customer Win-Back Sprint — $1,200
For 21 days we message your own past customers by SMS and email, handle the replies and report every job booked. Nothing to install. No new website. You approve the list and every message before anything is sent.
If you move to the full system within 30 days, your $1,200 comes off the price.