Repeat service businesses
Fill your summer from customers you already have
For air conditioning installers and service businesses. In 21 days we contact your past customers, handle the replies and book the services and replacement quotes.
You installed it. Someone else will service it.
Example conversation
Past Customer Win-Back Sprint — $1,200
For 21 days we message your own past customers by SMS and email, handle the replies and report every job booked. Nothing to install. No new website. You approve the list and every message before anything is sent.
If you move to the full system within 30 days, your $1,200 comes off the price.
The leak
Where the jobs go missing
You've installed hundreds of systems. Most of those owners haven't heard from you since.
The first hot week hits and you can't answer every call.
Replacement quotes go out and get compared with three others.
Service reminders happen when someone remembers.
Win-back campaigns
The campaigns we run for air conditioning
Pre-summer service
Past customers offered a service before the heat arrives.
Replacement assessment
Owners of older systems offered a check and quote.
Pre-winter heating check
Reverse-cycle customers before winter.
Lapsed service customers
Anyone who hasn't booked in over a year.
Beyond the sprint
What else the full system adds
- A website refresh if yours looks out of date, built to make rebooking easy.
- Missed-call text-back and after-hours answering for the busy weeks.
- Replacement quote follow-up on day 1, 3, 7 and 14.
- Service reminders at the right interval for every customer.
- A monthly report of every job booked.
The maths
Example
800 past customers. If 3% book a service, that's 24 jobs. If two of them lead to replacement jobs you win, that's two jobs worth several thousand dollars each, from a list you already own.
Example only. Results depend on your list, your area and the time of year.
See a business like yours, step by stepFull system guarantee
Every after-hours enquiry gets answered. Every quote gets followed up.
If we miss one, that month is free.
This is a promise about what we do, because what we do is the part we fully control.
What we need from you
We're upfront about this because it's what makes the system work:
- Your past customer list
- A reply to booked leads within 24 hours
- Fifteen minutes with us each week for the first 90 days
Questions worth asking
What does Nova Helix do for air conditioning businesses?
We run a 21-day Win-Back Sprint that messages your own past customers by SMS and email, handles the replies and reports every job booked. It is built for Australian air conditioning installers and service businesses. The full system then adds missed-call text-back, reminders and a monthly report.
How much does it cost?
The free Leak Check costs nothing. The Past Customer Win-Back Sprint is $1,200 for 21 days, and it comes off the full system if you move up within 30 days. The full system is priced for your trade and your area. We talk you through it after the Leak Check.
Can you message our old customers legally?
We only contact your own past customers, identify your business and include an easy opt-out. You approve everything first.
Our software already sends reminders.
We'll check what it sends and fill the gaps.
Do you promise energy savings?
No. We book the jobs. Advice stays with your technicians.
Also built for repeat service businesses
Past Customer Win-Back Sprint — $1,200
For 21 days we message your own past customers by SMS and email, handle the replies and report every job booked. Nothing to install. No new website. You approve the list and every message before anything is sent.
If you move to the full system within 30 days, your $1,200 comes off the price.